CQS, one of Greece’s fastest-growing customer relationship management service providers, has partnered with OPAP to strengthen and elevate the quality of its customer service. The collaboration focuses on managing OPAP’s telephonic customer support for both its online services and its nationwide network of retail agencies across Greece.

24/7 Support to Players and Partners

The goal of this partnership is to enhance OPAP players’ and partners’ telephonic support around the clock, delivering a service that meets the growing demands of customer assistance and aligns with OPAP’s commitment to excellent customer experience.

A New Model for Flexible, Responsive Service

To achieve this, CQS designed a new service model that incorporates all aspects of OPAP’s gaming offerings. The model prioritizes speed, flexibility, and customer-centric solutions, ensuring that every inquiry is handled efficiently and effectively.

Commenting on the launch of this collaboration, CQS CEO Konstantinos Chatziandreou said:

“We are partnering with one of Greece’s largest companies, whose operations are dedicated to flawless and effective service for both its customers and network. We have developed a program that fully meets the high expectations of OPAP’s customers, and we aim to create a benchmark model of customer service through this partnership.”

This collaboration reflects CQS’s expertise in contact center management and its ongoing commitment to delivering exceptional customer experiences across Greece.