The beginning of the global health crisis marked the beginning of a new era for the labor market.

Publication: news247

Businesses have been asked to adapt, creating new work models, as well as new conditions for attracting and retaining their employees, in a more general situation that has been characterized as a “war of talents”.

The Greek labor market, largely following international trends, is different today compared to a few years ago. What is required for companies is to create stability through flexibility, as well as to integrate into their operation essential structures and actions to improve the quality of life at work, which is today a key priority, especially for the new Generation employees Z.

CQS, one of the fastest growing Greek companies in the Customer Relationship Management service industry, providing customer service and sales services for the largest companies and organizations operating in Greece, during the pandemic, celebrated a significant moment in its 15-year journey in Greek market: its 1000th employee, a number that today, one year later, has already increased by 20%, exceeding 1,200 employees, turning the company into one of the most important employers on the market.

The continuous increase and high retention rate of its human resources is largely due to the creation of new work models, which allowed it to integrate professionals from all over Greece into its workforce, as well as to the expanded program it implements for its staff, with the aim creating a pleasant and productive work environment.

Flexible models and creation of new remote jobs.

CQS is one of the first companies, with a high number of employees, to fully adapt to the new data created by the start of the pandemic, developing a stable structure of hybrid and remote work. By establishing the stable framework for remote working, CQS has created a new working model now addressing more new talent, without geographical restrictions, giving young people the opportunity to work for a large company, without moving from their city, which for many of them also implies maintaining the balance between work and personal life. The CQS program was implemented in more than 10 cities across Greece, offering employees perfect working conditions from home, professional equipment, training and development opportunities, with the teams it maintains outside Athens currently counting more than 200 members.

Creating quality of life at work.

The main component of the company’s path to date is the investment in its human resources, as well as in the creation of quality jobs. In this context, its main priority is the creation of a cohesive corporate culture, as its central competitive advantage, and for this reason it has developed and implements a program aimed at creating a pleasant and productive work environment.

Since 2017, CQS has implemented an expanded program of actions for the company’s staff, entitled “Creating Value with our People”. The aim of the program, which includes the organization of information, entertainment, culture and sports activities, exclusively for the company’s employees, is the creation of benefits for the staff that go beyond the narrow limits of work, the greater connection of the company with its people, as well as strengthening team spirit and collegiality. Since the start of the program to date, more than 80 different activities have been organized with the participation of the staff, such as travel trips, theater and musical performances, providing weekly movie tickets, dining experiences in restaurants, champions league nights, internal football leagues and escape room championships, cooking classes, nutrition programs, in collaboration with a nutritionist, the CQS Talks program, which includes a series of talks by personalities from different industries with the aim of inspiring employees and introducing them to different topics and many other activities.