First place for our strategic client, Allianz Hellas, in the NPS Customer Satisfaction Index, in the General Insurance Sector

For another year, Allianz Greece was distinguished with the highest position in the Customer Satisfaction Index (NPS), in the General Insurance sector.

Allianz Hellas, one of the leading insurance companies in Greece, in collaboration with CQS, one of the most growing Greek companies in the Customer Relationship Management service sector, have created a standard service model for the insurance market, in a single structure, through which the service and experience received by both the insured and the insurance intermediaries is upgraded.

In June 2021, Allianz Greece outsourced all the operations managed by its call center to CQS, which implements Allianz’s strategy aimed at strengthening the customer experience. In the last two years, the successful cooperation between the two companies has contributed to the achievement of the top position in the NPS (Net Promoter Score) index – one of the most reliable tools used to evaluate the customer experience, calculating loyalty and satisfaction them in the safest way.

The upgraded service experience and the strengthening of relationships of trust with customers are a key pillar of values ​​for both companies, which have always set the goal of conquering the top in customer satisfaction (2021, Customer Distinction Award, in the category “Best Partnership with an External Provider” / EIEP), (2022, Allianz, 1st place – Loyalty Leader in the category “General Insurance”).

“At Allianz, customer satisfaction is our strategic priority. We are particularly proud that, for the seventh year in a row, we have been nominated as Loyalty Leader in General Insurance. This award gives us a strong incentive to continue responding to their needs, overcoming the difficult circumstances that may arise”, said Mr. Christos Theodoridis, Director of Market Management & Communication of Allianz Greece.

“In a year of strong challenges, Allianz’s distinction with the highest position in the Customer Satisfaction Index in the insurance market gives us strong motivation to continue constantly responding to the needs of our customers. The satisfaction of their customers is our strategic priority, with the aim of conquering the top of the Greek insurance market with them”, noted Mr. Konstantinos Hatziandreou, CEO of CQS.

Every distinction, small or big, gives impetus to all the human resources of Allianz Greece and CQS to continue to improve customer service by setting the bar even higher!