What makes CQS stand out as a Top Employer in the industry? Its commitment to the development, support and safety of its employees.

Can a company continuously grow – both in business and in terms of human resources – while simultaneously creating an environment where work is a source of inspiration? CQS, one of the fastest growing Greek companies in the field of customer relationship management services, proves that it is possible, managing to combine business growth with the creation of a flexible and dynamic work culture.

CQS’s recent distinction as a Top Employer 2024 by the Poudouleveis.gr platform of WhereWeWork.com is not just an award – it is recognition of its ongoing commitment to providing an environment that enhances the uniqueness and development of its employees.

In 2024, CQS completed more than 91,000 hours of training, covering functional, soft skills & compliance topics.

What makes CQS special

CQS currently collaborates with some of the largest Greek and multinational companies, offering leading customer service and sales services. With more than 1,500 employees throughout Greece, it has managed to create a work environment that is a benchmark in the industry.

Its unique corporate culture is based on fundamental values: teamwork, development and creativity. For CQS, its people are the heart of its success and that is why it constantly invests in their personal and professional development.

Open communication and collaboration

At CQS, communication is not a one-way street. The company cultivates a culture of open dialogue, where each employee feels comfortable expressing their opinion and approaching their supervisor on issues related to their work. Mutual trust and a sincere interest in employee development enhance cooperation and teamwork, creating an environment in which everyone can give their best.

CQS’s commitment to open and transparent communication is confirmed through the results of the annual employee satisfaction survey “CQS Heartbeat”. Employees state that their opinion is considered significantly, while the majority expresses a particularly positive assessment of the adequate and timely information on important issues.

Commitment to development and training

Through comprehensive training and skills strengthening programs, CQS offers its employees the tools to develop. In the last two years, 180 employees were promoted, confirming the company’s commitment to rewarding effort and consistency. In 2024, CQS completed more than 91,000 hours of training, covering functional, soft skills & compliance topics, while for the first time, programs specifically designed to develop the skills of first-time managers were implemented. Through these initiatives, employees are empowered with new knowledge and skills, contributing to both their personal development and the overall success of the company.

Well-being

CQS supports work-life balance through flexible working arrangements. Over 57% of employees work with a hybrid model, while 30% enjoy permanent teleworking in 62 cities in Greece.

In addition, the wellness programs and support tools provided to employees enhance the creation of a friendly, human and supportive work environment, in which they feel respected and appreciated by colleagues and the company.

Equality, diversity and meritocracy

CQS’s commitment to transparency and equal treatment was strengthened with the signing of the Diversity Charter. This initiative confirms the company’s commitment to maintaining an environment that promotes equality, accepts the uniqueness of each employee and promotes meritocracy.

CQS’s distinction as a Top Employer 2024 – based on employee ratings – confirms that the company does not see its people simply as employees, but as partners in a shared journey of development and success.